Privacy Policy

This Privacy Policy describes how Titanium Labs LLC ("we," "us," or "our") collects, uses, and shares information in connection with your use of the Ottolax platform, website at ottolax.com, and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide Directly

When you create an account, contact us, or request early access, we may collect:

• Name and email address
• Company name and job title
• Phone number (if you opt in to SMS communications)
• Payment information (processed by our payment processors — we do not store card numbers)
• Any content you submit through contact forms or support requests

1.2 SMS / Phone Number Data

If you opt in to receive SMS notifications from Ottolax, we collect and store your mobile phone number for the sole purpose of delivering account-related notifications and alerts. Specifically:

• What we collect: Your mobile phone number, opt-in date and time, opt-in source/channel, and opt-out requests.
• How we use it: To send account notifications, security alerts, and service updates via SMS. We will not use your phone number for marketing or promotional messages without separate explicit consent.
• Data retention: Phone numbers and SMS consent records are retained for a minimum of 5 years to comply with 10DLC carrier requirements and regulatory obligations. Opt-out records are retained indefinitely to honor your preference.
• Third-party sharing: Your phone number may be shared with our SMS gateway provider (e.g., Twilio or a similar carrier-approved aggregator) solely for the purpose of message delivery. We do not sell, rent, or share your phone number with any other third parties for marketing purposes.
• Opt-out: You may opt out at any time by replying STOP to any SMS message we send. You may also contact us at [email protected] to request removal. After opting out, you will receive one final confirmation message and no further SMS messages.

1.3 Automatically Collected Information

When you use our Service, we may automatically collect:

• IP address and general location (country/region)
• Browser type, version, and operating system
• Pages visited and time spent
• Referring URLs
• Cookies and similar tracking technologies
• API usage logs and request metadata

1.4 Agent and Task Data

When you use the Ottolax platform, we store agent configurations, task descriptions, conversation histories, scheduled task definitions, and audit log entries in your account database. This data is yours — you can export or delete it at any time.

2. How We Use Your Information

We use collected information to:

• Provide, operate, and improve the Ottolax Service
• Create and manage your account
• Send transactional emails and account notifications
• Send SMS notifications if you have opted in
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns to improve our product
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

3. Data Sharing and Third Parties

We do not sell your personal information. We may share data with:

• Service providers: Infrastructure, hosting, payment processing, email delivery, SMS delivery, and analytics vendors — only to the extent necessary to provide the Service.
• Business transfers: In connection with a merger, acquisition, or sale of all or substantially all of our assets.
• Legal compliance: When required by law, court order, or to protect our rights, users, or the public.

Specifically regarding SMS: Your phone number and SMS consent records are shared only with our SMS gateway provider for message delivery purposes. They are not shared with advertisers or data brokers.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest (Fernet symmetric encryption), JWT-based authentication, role-based access controls, and audit logging. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Specifically:

• Account data: Retained while your account is active, plus 90 days after deletion request.
• SMS opt-in records: Minimum 5 years, or as required by applicable carrier and regulatory requirements.
• Audit logs: Retained for 2 years.
• Agent/task data: Retained while your account is active. You can delete this data at any time from your dashboard.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications (reply STOP)
• Request a copy of your data in a portable format

To exercise these rights, contact us at [email protected].

7. Cookies

We use essential cookies necessary for authentication and security. We may use analytics cookies to understand how users interact with our website. You can disable cookies in your browser settings, though this may affect functionality.

8. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy at this URL and updating the "Last Updated" date. Your continued use of the Service after changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Titanium Labs LLC

1125 E Broadway 760, Glendale, CA 91205

Email: [email protected]

Website: ottolax.com